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The Zendesk integration lets your AI Agent create support tickets and customer records directly from a conversation.

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Available actions

  • Create Ticket: Send an issue or request to your support team.
  • Create User: Add a customer as a Zendesk user.

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Set up an action

  1. Open your AI Agent and go to Actions.
  2. Click New and choose a Zendesk action.
  3. Enter your Zendesk subdomain and connect your account, or select an existing connection.
  4. Enter an Action name, explain When to use it, and choose its frequency.
  5. Add any input parameters the Agent should collect.
  6. Configure the ticket or user fields.
  7. Create the action, then enable it from the Actions page.