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Quick replies are buttons displayed above the input field that allow users to ask common questions without typing. Quick Replies demo
This guide is for adding quick replies to AI Agents. For AI Chatbots, refer to this guide

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How to add quick replies to your AI Agent

  1. Go to the Deploy page of your AI agent.
Open Deploy page
  1. Under the Website Widget option, click the brush icon to open the widget editor.
Open website widget customization
  1. Click Texts from the sidebar and go to the Quick Replies section.
Quick replies configuration
  1. Click the Add button to add a new quick reply. Each quick reply will have a label and a message. The label will be displayed on the button and the message will be sent when the user clicks on the button.
Label is optional, but recommended to keep the button short and descriptive.
Add and configure a quick reply
  1. You can also add translations for the quick replies, which will be displayed automatically based on the user’s language.
  2. The Auto-hide quick replies option allows you to automatically hide the quick replies after a certain number of messages are sent by the user. This is useful to prevent the quick replies from being displayed at all times.
Auto-hide settings for quick replies
  1. Once you are done, click the Save button to save the changes.