If you’ve made changes to your Link data sources (websites/webpages) or want to update the information in the Knowledge Base, you can re-sync the data sources to fetch the latest data. This process will re-fetch the data from the source and update the information in the Knowledge Base.

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Supported data sources

Re-syncing is available for Links data sources only, which include websites and webpages. Other data sources like Documents, Text, and FAQs do not require re-syncing as they are static and do not change unless you manually update them.

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How to re-sync a data source

To re-sync data sources in the Knowledge Base, follow these steps:

  • Go to the Knowledge Base.
  • Click on the Link tab to view all the links you have added.
  • Next to every link is a re-sync icon, as shown below. Click on the icon to queue the link for re-syncing.
Re-sync data sources in the Knowledge Base

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Re-sync data sources in bulk

To re-sync multiple data sources at once, click on the checkbox next to the links you want to re-sync. Then, click on the Bulk action dropdown and select Re-sync links.

Re-sync multiple data sources in the Knowledge Base
Exclude webpage sectionsDelete data sources