Data retention - Chatling Documentation

Data retention lets you choose how long each AI agent keeps its data. Once data is older than the period you set, it’s deleted automatically. It helps you:

Keep only the data you need.
Meet your company’s privacy policy or regulations such as GDPR.
Reduce the amount of personal data stored about your customers.

Data retention is available on plans that include the Custom data retention feature.

What you can delete

Each type of data has its own setting, so you can turn on only the ones you need.

Data	What’s deleted	Counted from	Allowed period
Conversations	Conversations and their messages, attachments and analysis	The last activity in the conversation	7 to 365 days
Contacts	Saved contacts	The last update to the contact or any of its conversations	7 to 365 days
Exports	Exported files for this AI agent	When the export was created	1 to 7 days

Set a retention period

Open your AI agent.
Go to Settings > Data retention.
Turn on the toggle for the data you want to delete automatically.
Enter the number of days after which it should be deleted.
Click Save, and confirm if asked.