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You can set the operating hours for your chatbot to define when it should be available to users. This is useful if you want to limit the chatbot’s availability to certain times of the day or week, e.g during business hours or off-hours. When outside of the operating hours, your chatbot will be automatically hidden, ensuring it’s only live when you want it to be.

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Set operating hours

  1. From your chatbot’s dashboard, go to the Settings page.
Open chatbot settings
  1. Click the Visibility tab.
Open chatbot visibility settings
  1. Under the Operating hours section, click the Set operating hours button.
Set chatbot operating hours
  1. Select the days and times when the chatbot should be visible. Note that the timezone is UTC.
To keep the chatbot visible throughout the day, leave the start and end times empty. Define chatbot operating hours
  1. Click the Add button to add the schedule.
  2. Click the Save button to save the changes.
Once you define the operating hours, the chatbot will be visible during the specified times and hidden outside of these hours.

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Edit existing operating hours

To edit the operating hours, you have to delete one or more schedules that you want to edit and then add the new schedules.