How to use the fine-tuning feature
- From the chatbot dashboard, click on the “Conversations” menu.

- Find and open a conversation where the AI has responded incorrectly.
-
Click the
Fine-tune this answer
button below the AI response you want to fix.

- A dialog will appear where you can edit the AI’s answer or replace it with a correct one.

- Once done, click the
Finetune
button. The new answer will be added to the FAQ sources in the knowledge base and will be queued for processing.