AI Chatbots are flow-based assistants you design with Chatling’s visual, drag-and-drop builder. They follow the exact steps you define—messages, questions, buttons, conditions, and AI answers—to deliver predictable, on-brand conversations for support, sales, and guided self-service. Unlike AI Agents (which plan actions autonomously), Chatbots run the flow you create, making them ideal where compliance, consistency, and tight control matter. Chatbots also come with built-in AI capabilities, which means you can use AI to generate responses to user’s questions. Chatbot visual builder

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Key features

  • Visual builder: Create conversational flows with a drag-and-drop interface.
  • Capture leads: Collect name, email, phone, and custom fields; store values as variables and send to your CRM via Zapier or API calls to an external service.
  • Route with conditions: Branch by user choices, variable values, device/page, or language.
  • Show buttons & media: Present quick replies, links, and images to streamline choices.
  • Answer from your content: Optionally insert an AI step that responds from your knowledge base (site, docs, FAQs, Zoho/Zendesk, etc.).
  • Escalate when needed: Create tickets in email, Zendesk, HubSpot, or Zoho when human intervention is required.
  • Multilingual AI: Auto-detect and reply in the user’s language.
  • Analytics & monitoring: Track conversations, leads, top pages, and fine-tune answers.
  • Security & compliance: GDPR-ready; encryption in transit and at rest.
  • AI model choice: Use OpenAI, Anthropic, Gemini, and more.