AI Agents are intelligent, configurable assistants that can understand user intent, take actions, and deliver outcomes—not just answers. An Agent combines your instructions, knowledge, and integrations to hold natural conversations, collect the right data, and execute tasks like creating tickets, checking order status, or showing buttons for next steps. You can train AI Agents on your own data, such as your company website, documents, policies, and more, to deliver accurate and relevant responses to your users.

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Typical use cases

  • Customer support: Answer FAQs, verify orders, troubleshoot issues, create/route tickets, and surface KB answers with links.
  • Sales & lead gen: Qualify prospects, save leads, book appointments and demos, and push them into your CRM.
  • Account tasks: Update profiles, check balances/usage, manage subscriptions, and more (with your APIs).

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Key features

  • Train on your data: Ingest your website, docs, FAQs, policies, or third-party knowledge bases (Zoho, Zendesk) to train the AI Agent.
  • AI Actions: Actively carries out tasks during a conversation, such as collecting user’s details, displaying buttons, interacting with external APIs and services, and more.
  • No-code builder: Create and manage Agents without technical expertise.
  • Simple installation: Drop the widget on any site (WordPress, Squarespace, Shopify, etc.) with a single line of widget code.
  • Lead capture & CRM sync: Collect contacts or push to your CRM via Zapier.
  • Multilingual AI: Auto-detect and reply in the user’s language.
  • Playground: Safely test, iterate, and roll out changes.
  • Analytics & monitoring: Track conversations, leads, top pages, and fine-tune answers.
  • Security & compliance: GDPR-ready; encryption in transit and at rest.
  • AI model choice: Use OpenAI, Anthropic, Gemini, and more.

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How does it differ from AI Chatbots?

Chatbots rely on prebuilt flows whereas AI Agents plan steps dynamically based on context and your rules—no rigid flow design required. They can decide on the tasks to carry out while conversing with users.