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If you’d like your chatbot users to have the option to download chat transcripts, you can turn on this feature in the chatbot’s appearance settings.

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How to allow end-users to download chat transcripts

  1. Open your chatbot’s dashboard.
  2. Go to the widget designer. To learn how to access it, see this guide.
  3. Click Configure from the sidebar.
Open apperance configuration settings
  1. Enable Allow users to download chat transcripts.
Enable chat transcript download
  1. Click Save.