Displays a set of buttons in the chat, such as URL buttons to open a webpage or text buttons to send preset replies that keep the flow moving.

Configuration

Action Name

A short, specific identifier that tells the Agent what this action does (e.g. best_sellers_buttons, support_button).

When to Use

A detailed description of what the action does and when it must be used. When applicable, you can specify one or more of the following:
  • Positive cues/phrases: Example utterances and keywords that signal this action (include a few variations).
  • Preconditions: What must be true before running.
  • Do not use when: Explicit exclusions to avoid false triggers.
When to use option

Frequency

Specify how often the Agent can invoke this action to avoid overusing it, e.g Once per chat or Whenever applicable. Frequency option

Buttons

Add the buttons that you want to display in the chat. Buttons can be of two types:
  • URL button: Opens a webpage when clicked.
  • Text button: Sends a message to the AI agent when clicked. If a Message is provided, it will be sent as the message. Otherwise, the button label will be used.
To reorder the buttons, click the drag handle next to a button and move it up or down. Buttons option