
Customizing the chatbot
To customize the chatbot widget, click theAppearance
menu from your chatbot’s dashboard.
Here are a few things you can customize:
- Colors: Change the primary, secondary, and chat icon colors.
- Chat Width: Set the width of the chat window.
- Position: Choose the position where the widget should appear on your website, such as bottom right or bottom left.
- Bot Icon: Upload a custom image for the icon that appears next to the bot’s messages.
- Chat Icon: Upload a custom image for the chat icon that users click to open the chatbot.
- Header Title: The title that appears at the top of the chat window, such as “Support Chat” or “Virtual Assistant”.
- Interface Language: The language of the chatbot’s interface. Note that this doesn’t affect the language used by the AI.
- Ask user to rate AI response: Enabling this will display a thumbs up/down icon after the AI response, allowing users to rate it. This feedback can be used to improve the AI’s performance.
- Hide “Powered by Chatling” text: At the bottom of the chatbot, there’s a “Powered by Chatling” text. You can hide it by enabling this option.
- Hovering Message: You can display attention-grabbing messages above the chat icon to encourage users to start a conversation.
- Show Sources for AI Response: Enable this option to show the sources of the AI responses when it answers from the Knowledge Base. This helps users understand where the information is coming from.
- Auto-Open Chat: Automatically open the chat window when the page loads.
Save
button to apply them to your chatbot.