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Once your Instagram account is connected, you can monitor all conversations between your AI agent and Instagram users directly from the Chatling dashboard.

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How to view conversations

  1. Open the AI Agent in Chatling.
  2. Click the Conversations menu in the sidebar.
  3. Here you can view all conversations between your AI agent and Instagram users.
Inside the conversation view, you can:
  • Read the full message history between the Instagram user and your AI agent
  • See incoming and outgoing messages in chronological order
  • Identify the user who started the conversation
  • Monitor how your AI agent responded to user questions
  • Fine-tune the AI agent’s answer to improve future responses
This helps you review how your AI agent is interacting with customers and identify areas for improvement.