Members can be assigned one or more roles, each having different permissions.

Here are the available roles and their permissions:

  1. Admin: Full access to all settings and features, including inviting members, creating chatbots and API keys, and managing billing.
  1. Editor: Can access and modify the builder, knowledge base, and widget appearance. Can also create chatbots and view usage.
  1. Analyst: Can access chatbot analytics, conversations, and leads.
  1. Billing: Can update account billing and view usage.
  1. Viewer: Can view the builder and test chatbots, but doesn’t have the ability to modify.