How to set up a satisfaction survey
- From the chatbot dashboard, go to
Settings
.

- Click the
Satisfaction Survey
tab.

- Toggle on the
Show survey
option.

- Customize the survey by selecting the rating type, questions to display, and more.

- Click
Save
to apply the changes.

View survey responses
You can view survey responses from theConversations
page of your chatbot dashboard. If a conversation has a survey response, the result will appear within the conversation thread as well as on the Details
section in the sidebar.
