Available notifications
| Notification | Description |
|---|---|
| A new conversation is waiting for agent intervention | Sent when a conversation is handed off from the AI and is waiting for a human agent to respond. |
| A conversation is assigned to me | Sent when a conversation is assigned to you by another team member. |
How to configure
- Go to your AI Agent or Chatbot dashboard.
- Navigate to Settings > Notifications.
- Under Personal notifications, check the Email checkbox next to the notifications you want to receive.
- Click Save.
These are per-user settings. Each team member on your project needs to configure their own notification preferences.