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Stay on top of conversations that need your attention by enabling email notifications for live chat events. These settings are found under Settings > Notifications in your AI Agent or Chatbot dashboard. Live chat notifications settings page

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Available notifications

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How to configure

  1. Go to your AI Agent or Chatbot dashboard.
  2. Navigate to Settings > Notifications.
  3. Under Personal notifications, check the Email checkbox next to the notifications you want to receive.
  4. Click Save.
These are per-user settings. Each team member on your project needs to configure their own notification preferences.