AI Agents can inspect supported file attachments sent through the web widget,
WhatsApp, Instagram, and other supported channels. The agent analyzes the
attachment together with the user’s message, allowing it to answer questions
about screenshots, product photos, receipts, and other visual content. It can
also refer back to previously sent images when users ask follow-up questions.
Enable file attachments
- Open your AI Agent.
- Go to
Settings → AI.
- Enable
Attachments.
- Choose the maximum number of attachments allowed per message.
- Enable the type of attachments allowed, such as images.
- Select an AI model that supports file input, then save.
Currently, only images are supported as file attachments.
AI credit usage
For image attachments, each successfully processed image consumes AI credits based on the model’s usage.
For example, if the user sends 2 images and the AI model costs 3 credits per message, the total cost will be 6 credits (2 images * 3 credits per image).
Failed, rejected or unprocessed attachments are not billed. 
