How to set a rate limit
- Open your chatbot’s dashboard.
- Go to chatbot settings.

- Click the
Security
tab. - Under the
Rate limiting
section, add a rate limit, e.g. 10 messages per minute. You can add multiple rate limits for different periods of time, such as per minute, per hour, or per day.The rate limit is applied to individual users. For example, if you set a rate limit of 10 messages per minute, each user can send up to 10 messages per minute. - You can also add a custom error message to be displayed when the rate limit is exceeded. If left blank, a default error message will be displayed.
The default error message is automatically translated into the language of your chatbot widget. If you override it with a custom message, it won’t be translated.
- Click
Save
.