How to connect your WhatsApp Business account

When you create a WhatsApp chatbot, an onboarding is displayed to guide you through the process of connecting your WhatsApp Business account to Chatling. We’ll walk you through the steps below.

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Before you start

The phone number you connect must not be in use by a WhatsApp account. If it’s in use, you must delete the account from WhatsApp before continuing.

Here’s how to delete a WhatsApp account:

1. Open the WhatsApp app.
2. Go to Settings > Account > Delete my account.
3. Type in your phone number for confirmation and tap on Delete my account.

Once deleted, the phone number can be used to connect a new WhatsApp Business account.

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How to connect your WhatsApp Business account

1. Click the Login with Facebook button.

2. A Facebook authentication window will open. Click the Continue button.

3. Select Get started to continue.

4. Select a business profile or create a new one.

5. Choose or create a new WhatsApp Business account and profile.

6. Enter the required information to create a new business profile.

• Skip this step if you selected an existing business profile.

7. Add and verify your phone number.

• Skip this step if you selected an existing business profile.

8. Click the Continue button.

9. Facebook begins verifying the information you provided. Once it’s completed successfully, you should see a message similar to below. Click the Finish button.

10. Go back to Chatling and a message will be displayed that your authentication is being processed. If successful, you should see a message similar to below.

11. Next, you must enter a six digit code for two-factor authentication so that your phone number can be registered with WhatsApp. If the number already has 2FA enabled, enter the same code you had set up.

12. Once the phone number is registered successfully, you’re all set and your WhatsApp Business account is connected to Chatling. Click the Open Dashboard button to continue.