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A Condition sends the workflow down different paths based on rules you define.

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Add a condition

  1. Add Condition from the sidebar.
  2. Choose a field, comparison, and value.
  3. Add more rules if needed.
  4. Connect the matching and Else paths.

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Available details

Conditions can check:
  • Event details
  • Conversation details
  • Message content
  • Contact properties
  • Variables
The available details depend on the trigger and earlier steps in the workflow.

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Match multiple rules

Choose whether all rules or any rule must match. If the rules do not match, the workflow follows the Else path. You can add more branches when different results should follow different paths. The first matching branch is used.