Actions - Chatling Documentation

Actions perform tasks when a workflow runs. Add an action from the left sidebar, configure it, then connect it to the next step.

Conversation actions

Send message
Add internal note
Change conversation status
Set conversation priority
Assign conversation to teammate
Assign conversation to team
End conversation
Return conversation to AI

Contact actions

Create or update contact
Set contact fields

Other actions

Set variable
Send email
HTTP request
Google Sheets
HubSpot
Zendesk
Slack
Airtable

Success and failure paths

Some actions provide separate Success and Failure paths. Connect both paths to control what happens after each result.