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The steps below will guide you through the process of creating and connecting your WhatsApp to your AI Agent in Chatling.
  1. Login to your Chatling account.
  2. From the “My agents” page, click the Create button.
  1. Choose AI Agent as the type.
To learn the difference between AI Agents and Chatbots, refer to this page.
  1. Enter a name for your Agent and click the Create agent button.
  1. From your Agent’s dashboard, click the Deploy button in the sidebar.
Deploy
  1. Click the Setup button under the WhatsApp option.
Setup WhatsApp for AI Agent
  1. A popup will appear to guide you through the process of connecting your WhatsApp Business account to Chatling.
Before continuing, note that the phone number you connect must not be in use by a WhatsApp account. If it’s in use, you must delete the account from WhatsApp before continuing.Here’s how to delete a WhatsApp account:
  1. Open the WhatsApp app.
  2. Go to Settings > Account > Delete my account.
  3. Type in your phone number for confirmation and tap on Delete my account.
Once deleted, the phone number can be used to create a WhatsApp Business account.
  1. Click the Login with Facebook button to continue.
Click Login with Facebook button
  1. The Facebook authentication window will open. Sign in to your Facebook account and click the Continue button.
  1. Select Get started.
  1. Choose or create a new business profile.
  1. Choose or create a new WhatsApp Business account and profile.
  1. If you chose to create a new profile:
  • Enter the required information for the profile.
  • When prompted to add a phone number, select Add a new phone number. Do not select Get a free WhatsApp number as it will not work with Chatling.
  1. Facebook will display the permissions required by Chatling. Review and click the Continue or Confirm button.
  1. Facebook begins verifying the information you provided. Once it’s completed successfully, you should see a message similar to below. Click the Finish button.
  1. Go back to Chatling and a message will be displayed that your authentication is being processed. If successful, you should see a message similar to below.
  1. Next, you must enter a 6-digit code for two-factor authentication so your phone number can be registered with WhatsApp. If the number already has 2FA enabled, enter the same code you had set up.
  1. Once the phone number is registered successfully, you’re all set and your WhatsApp Business account is connected to Chatling. Click the Close button to finish the setup process.
WhatsApp provides 1,000 free conversations per month. If you reach this limit, you must add a payment method in your Facebook Business Manager to continue sending and receiving messages.