You can use a custom subdomain for the chatbot widget and sharing link rather than the default one used by Chatling. This allows you to whitelabel your chatbots to maintain your brand identity or make them look like your team developed them.

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How to set a custom domain

  1. Open the chatbot you want to set a custom subdomain for.
  2. From the menu, click on Settings under the Chatbot section.
Open chatbot settings
  1. Go to the Custom Domain tab.
Open custom domain settings
  1. Enter the custom domain you want to use for the chatbot, such as sample.domain.com, and click the Save button.
Enter custom domain
  1. Add the DNS records displayed on the page to your domain provider to activate the custom domain.
DNS configuration
  1. Once you add the DNS records, it may take up to 24 hours for the changes to propagate. You can click the Verify button to check if the records are active.
  2. Once completed and the status is Active, the chatbot widget and sharing link will use the custom domain.