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Variables are placeholders that store information during the conversation. You can use variables to store user inputs, API responses, and more. These variables can be used to personalize the conversation and make it more dynamic.

For example, you can store the user’s name in a variable and use it to greet the user. This way, you can make the conversation more engaging and interactive.

In the next section, you will learn about the different types of variables and how to use them in your chatbot.