Types of variables

Variables in the Builder are of two types:

• System Variable
• Custom Variable

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System Variable

System variables are predefined variables that contain system information or which can be used to perform specific actions. These variables are automatically created by the Builder.

To learn what a specific system variable does, you can open it from the Variables menu in the sidebar and read its description.

For example, you can store user information in the system variables below and the chatbot will automatically save them as leads. You can then view these leads on the Contacts & Leads page.

• contact_email
• contact_name
• contact_phone_number
• contact_company_name
• contact_job_title
• contact_website_url

There are also additional system variables that aren’t imported by default. To view and import them, go to the Variables menu from the Sidebar and click the Import system variables button.

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Custom Variable

These are variables that you create to store information specific to your chatbot.

For example, you can create a custom variable to store the user’s query and pass it to the AI for generating a response from the knowledge base.