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On this page
Accessing the Intent page
Creating an intent
Editing an intent
Deleting intents
Intents
Manage intents
A guide on how to create and manage your chatbot’s intents
Accessing the Intent page
The Intents page is located inside your chatbot’s builder. To access it:
Open the Builder.
Click on the
Intents
button in the top left.
Creating an intent
Open the Intents page.
Click the
New
button.
Enter the details for the intent.
Name
: A clear, descriptive identifier (e.g., “Order Tracking”, “Submit ticket”).
Description
: Explains the user’s goal or purpose this intent represents.
Sample phrases
: Examples of user messages that should trigger this intent. This helps the chatbot understand and match the intent.
Click the
Create intent
button.
Editing an intent
Open the Intents page to view all the existing intents.
Find and click on the intent you want to edit.
Make changes to the intent’s details, such as name, description, and sample phrases.
Click the
Save
button to save your changes.
Deleting intents
Open the Intents page to view all the existing intents.
Click the checkbox next to one or more intents you want to delete.
Click the
Delete
button in the top left.
Introduction
Using intents
Assistant
Responses are generated using AI and may contain mistakes.