Manage intents

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Accessing the Intent page

The Intents page is located inside your chatbot’s builder. To access it:

1. Open the Builder.
2. Click on the Intents button in the top left.

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Creating an intent

1. Open the Intents page.
2. Click the New button.

3. Enter the details for the intent.

• Name: A clear, descriptive identifier (e.g., “Order Tracking”, “Submit ticket”).
• Description: Explains the user’s goal or purpose this intent represents.
• Sample phrases: Examples of user messages that should trigger this intent. This helps the chatbot understand and match the intent.

4. Click the Create intent button.

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Editing an intent

1. Open the Intents page to view all the existing intents.
2. Find and click on the intent you want to edit.
3. Make changes to the intent’s details, such as name, description, and sample phrases.

4. Click the Save button to save your changes.

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Deleting intents

1. Open the Intents page to view all the existing intents.
2. Click the checkbox next to one or more intents you want to delete.

3. Click the Delete button in the top left.