When you save a contact, it’s associated with the user and persists across multiple chat sessions. This information can be used to personalize the conversation, skip repetitive questions, and tailor the flow accordingly.

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How it works

The Get Contact block can be used to fetch the contact information associated with the current user.

The example below shows a flow that identifies the user and takes different actions based on whether their contact details exist.

Here’s how the above flow works:

  1. When the chat starts, the Get Contact block is executed to check if a contact exists for the current user.
    We’re using the user_id variable to search for the associated contact. This is a system variable that contains the user’s unique ID. If this variable doesn’t exist in your builder, you can import it from the Variables menu.
  2. If a contact is found, the information is stored in variables. For example, we’re storing the contact’s first name and email in the first_name and email variables.
  3. Next, the Variable condition block is used to check if the email and first_name variables are not empty.
    • If they’re not empty, it means the user is a returning user. In this case, we skip the form and greet the user by name.
    • If they’re empty, it means the user is new. In this case, we show the form to collect the user’s name and email.