Not all system variables are available by default when you create a chatbot. If you require additional system variables that aren’t available, you can import them from the Variables menu in the builder’s sidebar.

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How to import additional system variables

  1. Go to the Builder in your chatbot.
  2. Click the Variables menu in the sidebar.
Open variables menu
  1. Click Import system variables.
Import system variables button
  1. A list is displayed with all the additional system variables that you can import. Select the ones you want to import.
Import system variables
  1. Click the Import button.
Import system variables
  1. The selected system variables are now available to use in your chatbot.