A guide on how to set up and display satisfaction surveys.
You can collect feedback from users at the end of their chat by displaying a satisfaction survey. This can help you gain insights into user satisfaction, identify areas for improvement, and track the overall effectiveness of your chatbot over time.
Settings
.Satisfaction Survey
tab.Show survey
option.Save
to apply the changes.You can view survey responses from the Conversations
page of your chatbot dashboard. If a conversation has a survey response, the result will appear within the conversation thread as well as on the Details
section in the sidebar.
A guide on how to set up and display satisfaction surveys.
You can collect feedback from users at the end of their chat by displaying a satisfaction survey. This can help you gain insights into user satisfaction, identify areas for improvement, and track the overall effectiveness of your chatbot over time.
Settings
.Satisfaction Survey
tab.Show survey
option.Save
to apply the changes.You can view survey responses from the Conversations
page of your chatbot dashboard. If a conversation has a survey response, the result will appear within the conversation thread as well as on the Details
section in the sidebar.