You can collect feedback from users at the end of their chat by displaying a satisfaction survey. This can help you gain insights into user satisfaction, identify areas for improvement, and track the overall effectiveness of your chatbot over time.

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How to set up a satisfaction survey

  1. From the chatbot dashboard, go to Settings.
  1. Click the Satisfaction Survey tab.
  1. Toggle on the Show survey option.
  1. Customize the survey by selecting the rating type, questions to display, and more.
  1. Click Save to apply the changes.

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View survey responses

You can view survey responses from the Conversations page of your chatbot dashboard. If a conversation has a survey response, the result will appear within the conversation thread as well as on the Details section in the sidebar.

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