You can collect feedback from users at the end of their chat by displaying a satisfaction survey. This can help you gain insights into user satisfaction, identify areas for improvement, and track the overall effectiveness of your chatbot over time.

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How to set up a satisfaction survey

  1. From the chatbot dashboard, go to Settings.
Open chatbot settings
  1. Click the Satisfaction Survey tab.
Click satisfaction survey tab in chatbot settings
  1. Toggle on the Show survey option.
Enable chatbot satisfaction survey
  1. Customize the survey by selecting the rating type, questions to display, and more.
Customize satisfaction survey
  1. Click Save to apply the changes.
Save satisfaction survey settings

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View survey responses

You can view survey responses from the Conversations page of your chatbot dashboard. If a conversation has a survey response, the result will appear within the conversation thread as well as on the Details section in the sidebar. View satisfaction survey responses