Create tickets in Zendesk directly from your chatbot using this block. This is useful for forwarding user queries to your support team or creating tickets for issues that require further investigation.

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Configuration

  • Account: The Zendesk account to create the ticket in.
  • Subject: The subject of the ticket.
  • Priority: The priority of the ticket, such as Low, Normal, High, or Urgent.
  • Requester name: The name of the user who should be associated with the ticket. Normally, this should be the customer’s name.
  • Requester email: The email address of the user who should be associated with the ticket. Normally, this should be the customer’s email address.
  • Description: The description of the ticket.