Triggers are events that automatically start a specific flow in your chatbot based on user behavior. They enable you to create more dynamic and responsive chatbot experiences.

​
Types of Triggers

The following triggers are currently available:

  1. Returning Visitor: This trigger is activated when a visitor returns to your website after a period of time.
  2. Specific Webpage Opened: This trigger is activated when a visitor opens a specific page on your website.
  3. Intent: Triggered when there’s a matching intent in the user’s message.

​
How Triggers Work

Triggers are automatically invoked when their conditions are met. When a trigger is activated, the chatbot will follow the conversation flow connected to that trigger in the builder. For example, if you have a “Returning User” trigger set up, and a user comes back to your website after being away for a certain period, the chatbot will automatically start the conversation flow linked to this trigger.

​
How to Use Triggers

To use triggers in your chatbot:

  1. Open your chatbot builder.
  2. From the Blocks page in the sidebar, look for the “Triggers” section.
  3. Drag and drop the desired trigger onto your canvas.
  4. Connect the trigger to the subsequent blocks in your conversation flow.
  5. Configure the trigger settings if necessary (e.g. specifying the trigger frequency).