The Create Contact block can be used to save a user’s information as a contact. All saved contacts are displayed on the Contacts page in your dashboard. When a contact is created, it is associated with the user and the information persists across multiple chat sessions. The information can be used to personalize the conversation, skip repetitive questions, and tailor the flow accordingly. The block consists of the following components:
  • Contact details: Define which fields you want to collect and save—such as first name, email, etc. These can be mapped from variables captured in the conversation flow (e.g. from a form or user input).
  • Deduplication: Allows you to define how Chatling handles duplicate contacts during the creation process.