Quick replies are messages that will help users respond quickly without having to type out a full response. They are displayed as buttons above the input field and users can click on them to send a message.

Quick Replies demo

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Supported blocks

Quick replies are available for the following Capture Response blocks:

  • Text
  • Number
  • Email
  • URL

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Setting up Quick Replies

Here’s how to add quick replies to a supported block:

  • Open the block editor for a block that supports quick replies.
  • Under the “Quick Replies” section, click Add to add a new quick reply.
Add a quick reply
  • Enter the label for the quick reply. This is the text that will be displayed on the button.
  • Enter the message that will be sent when the user clicks on the quick reply button.

For example if the label is “Pricing” and the message is “Tell me about your pricing”, the user will see a button with the text “Pricing” and when they click on it, the message “Tell me about your pricing” will be sent.

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