> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chatling.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Download transcripts

> A guide to enabling chat transcript downloads for end-users.

If you'd like your chatbot users to have the option to download chat transcripts, you can turn on this feature in the chatbot's appearance settings.

## How to allow end-users to download chat transcripts

1. Open your chatbot's dashboard.
2. Go to the widget designer. To learn how to access it, see [this guide](/web-widget/customize).
3. Click `Configure` from the sidebar.

<img src="https://chatling-assets.b-cdn.net/open-appearance-configuration-settings.jpg" width="400" alt="Open apperance configuration settings" />

4. Enable `Allow users to download chat transcripts`.

<img src="https://chatling-assets.b-cdn.net/enable-chat-transcript-download.jpg" width="600" alt="Enable chat transcript download" />

5. Click `Save`.