> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chatling.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Teams

> Group agents into teams to organize the inbox, assign conversations, and target notifications.

Teams let you group the agents working on a chatbot or AI Agent into smaller units (Sales, Support, Billing, etc.) and use them throughout the live chat experience.

A conversation can have a team assigned **independently** of the agent assigned to it. The agent is the individual responsible; the team adds organizational context (useful for routing, filtering, and notifications).

## Creating a team

1. Open your chatbot or AI Agent.
2. Navigate to **Settings > Teams**.
3. Click **New team** and fill in:
   * **Name** — required, must be unique within the chatbot.
   * **Description** — optional context for the team.
   * **Color** — picked from a fixed palette; used as a visual badge in the inbox.
   * **Members** — multi-select of project members who have conversation access.
4. Click **Create team**.

## Assigning a conversation to a team

In the conversations inbox, open any conversation. In the right-hand sidebar you'll see a **Team** field. Pick a team from the dropdown to assign it to.

## Filtering by team

To filter conversations by team, open the filter drawer in the conversations inbox and select the team(s) you want to filter by.

## Team-scoped notifications

In **Settings > Notifications > Personal notifications**, you can enable to receive notifications when a conversation is assigned to a team you are a member of.