> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chatling.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Notifications

> Configure email notifications for live chat and human handoff events.

Stay on top of conversations that need your attention by enabling email notifications for live chat events. These settings are found under **Settings > Notifications** in your AI Agent or Chatbot dashboard.

<img src="https://chatling-assets.b-cdn.net/configure-personal-chatbot-agent-notifications.jpg" width="500" alt="Live chat notifications settings page" />

### Available notifications

| Notification                                         | Description                                                                                     |
| ---------------------------------------------------- | ----------------------------------------------------------------------------------------------- |
| A new conversation is waiting for agent intervention | Sent when a conversation is handed off from the AI and is waiting for a human agent to respond. |
| A conversation is assigned to me                     | Sent when a conversation is assigned to you by another team member.                             |

### How to configure

1. Go to your AI Agent or Chatbot dashboard.
2. Navigate to **Settings > Notifications**.
3. Under **Personal notifications**, check the **Email** checkbox next to the notifications you want to receive.
4. Click **Save**.

<Note>These are per-user settings. Each team member on your project needs to configure their own notification preferences.</Note>