> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chatling.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Conversation labels

> Organize, find, and automatically categorize conversations with labels.

Labels help your team categorize conversations by topic, issue, or follow-up need. A conversation can have multiple labels.

## Create and manage labels

1. Open your chatbot or AI Agent.
2. Go to **Settings > Labels**.
3. Click **New label**.
4. Add a name, optional description, and color, then save.

Use the description to explain when the label should be applied. Clear descriptions help the AI choose the right label during handoff.

## Add labels to a conversation

Open a conversation and select **Labels** under **Chat Information**. Choose one or more labels, or create a new label from the dropdown.

## Filter conversations by label

Open the filter drawer on the **Conversations** page and select one or more labels. Conversations matching any selected label will be shown.

## Automatically apply labels during handoff

In the **Human Handoff** settings, enable **Auto-select labels**. The AI will apply matching labels when handing off a conversation.

If no existing label is suitable, the AI may suggest a new one. You can review and create suggested labels directly from the conversation.