> ## Documentation Index > Fetch the complete documentation index at: https://docs.chatling.ai/llms.txt > Use this file to discover all available pages before exploring further. # Canned Responses > Save replies you send often and insert them into the composer with a click or a shortcode. Canned responses are saved reply templates you can drop into the live chat composer to avoid retyping the same message every time, such as greetings, account-info requests, troubleshooting steps, closing remarks, etc. Each response has a **title**, a **message** (rich text), and an optional **shortcode** for keyboard insertion. Manage canned responses ## Managing canned responses 1. To manage canned responses, go to **Settings > Canned Responses**. 2. Click the `+` button next to the search bar to add a new canned response. Add new canned response button 3. Provide a title, a message, and (optionally) a shortcode. New canned response form ### Shortcodes A shortcode is a short keyword (e.g. `greet`, `refund-policy`, `out-of-office`) you assign to a canned response so you can insert it quickly. **To use:** in the composer, type a backtick followed by the shortcode e.g. `` `greet ``. A floating menu shows matching responses as you type. Press Enter to insert the highlighted one, or click it. Esc dismisses the menu. ### Variables (AI Agent only) In the message editor, type `{{` to insert a variable. Variables resolve at insert-time against the current conversation - `{{contact_fname}}`, `{{contact_email}}`, etc. — and fall back to an empty string if the value is unknown. Variables are **not** available on standard chatbots; the editor shows them as plain text on those. ## Inserting a canned response Three ways from the composer: 1. **Picker**: click the bookmark icon in the reply composer. You can search for a canned response by title or shortcode, and select it to insert it into the composer. 2. **Shortcode**: type a backtick followed by your shortcode (e.g. `` `greet ``). A floating menu shows matches; press Enter or Tab to insert the highlighted one. 3. **Slash command**: type `/`, choose **Canned response** to open the canned response picker.