> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chatling.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Availability

> Configure office hours and reply time for your live chat team.

The Availability settings let you define when your team is available for live chat and set response time expectations for your users. These settings are found under **Settings > Live Chat** in your AI Agent or Chatbot dashboard.

<img src="https://chatling-assets.b-cdn.net/live-chat-availability-settings.jpg" width="500" alt="Live chat availability settings page" />

## 1. Office hours

Office hours define when your team is available to handle live chat conversations. When users start a live chat outside of these hours, they can be informed when you'll be back.

### Setting up office hours

1. Go to your AI Agent or Chatbot dashboard.
2. Navigate to **Settings > Live Chat**.
3. Under **Office hours**, configure your schedule:
   * Select the **days** from the dropdown (e.g. Weekdays, Weekends, or individual days).
   * Set the **start** and **end** times.
4. Click **Save**.

### Day options

The following day options are available:

| Option             | Days                                                              |
| ------------------ | ----------------------------------------------------------------- |
| Every day          | Monday – Sunday                                                   |
| Weekdays (Mon-Fri) | Monday – Friday                                                   |
| Weekends (Sat-Sun) | Saturday – Sunday                                                 |
| Individual days    | Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, or Sunday |

### Multiple schedules

You can add multiple schedules to cover different time ranges. For example, you might set:

* **Weekdays (Mon-Fri)**: 09:00 – 17:00
* **Saturday**: 10:00 – 14:00

To add another schedule, click **+ New**. To remove a schedule, click the delete icon next to it.

<Note>The schedule is based on your timezone configured in **General settings**.</Note>

## 2. Reply time

Reply time is displayed to customers during office hours to set expectations for how quickly they can expect a response.

### Setting reply time

1. Under **Reply time**, select an option from the dropdown.

* None: No reply time shown.
* In a few minutes
* In a few hours
* In a day
* As soon as possible
* Custom time: Specify a custom time (e.g. "Under 15 minutes").

2. Click **Save**.