> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chatling.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Chatbot

AI Chatbots are flow-based assistants you design with Chatling's visual, drag-and-drop builder. They follow the exact steps you define—messages, questions, buttons, conditions, and AI answers—to deliver predictable, on-brand conversations for support, sales, and guided self-service.

Unlike [AI Agents](/ai-agent/introduction) (which plan actions autonomously), Chatbots run the flow you create, making them ideal where compliance, consistency, and tight control matter.

Chatbots also come with built-in AI capabilities, which means you can use AI to generate responses to user's questions.

<img src="https://chatling-assets.b-cdn.net/chatbot-visual-builder.jpg" alt="Chatbot visual builder" width="600" />

## Key features

* **Visual builder**: Create conversational flows with a drag-and-drop interface.
* **Capture leads**: Collect name, email, phone, and custom fields; store values as variables and send to your CRM via Zapier or API calls to an external service.
* **Route with conditions**: Branch by user choices, variable values, device/page, or language.
* **Show buttons & media**: Present quick replies, links, and images to streamline choices.
* **Answer from your content**: Optionally insert an AI step that responds from your knowledge base (site, docs, FAQs, Zoho/Zendesk, etc.).
* **Escalate when needed**: Create tickets in email, Zendesk, HubSpot, or Zoho when human intervention is required.
* **Multilingual AI**: Auto-detect and reply in the user's language.
* **Analytics & monitoring**: Track conversations, leads, top pages, and fine-tune answers.
* **Security & compliance**: GDPR-ready; encryption in transit and at rest.
* **AI model choice**: Use OpenAI, Anthropic, Gemini, and more.